faq

Ordering & Shipping
We Ship By:USPS (primary shipping method), Parcel Post (if requested).Special priority shipping options available at higher costs Shipping and Handling Charges are figured for USPS on the web site. Each item weight is added up for the total weight, all fractions of a pound are considered a full pound. We divide the total weigh by 35 pounds to determine the number of packages to be shipped. We use the USPS charts to determine shipping charges. Please be sure to provide the correct address with your order. USPS charges for incorrect addresses will be forwarded to your bill.
 
DAMAGED FREIGHT
All merchandise is shipped F.O.B. Shipping Point. This legal term simply means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is your responsibility to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to file a damage or loss claim with the freight carrier. If you need help when filing a claim, please call us.
 
ORDER DISCREPANCIES
Check all orders immediately upon receipt and contact us within 10 days on any discrepancies or we cannot be responsible for errors.
 
OVER PAYMENTS
Over payments will be refunded.
 
STATE SALES TAX
We are required to collect sales tax where applicable by law.
 
RETURNED MERCHANDISE
If you want to return an item, please call.
EXCEPTION: If we goofed, we will give full refund and pay the freight both ways.
 
LIABILITY
Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid.
 
PRODUCT SUITABILITY
Many states and localities have codes and regulations governing sales, construction, installation, and or use of products for certain purposes. While we attempt to assure that our products comply with such codes, we cannot guarantee compliance in every situation. We cannot be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with them.Privacy Notice We do not sell our mailing lists to anyone. All information is kept private and strictly confidential. It is used for internal purposes only. We will make special offerings and mailings periodically. You Can exempt yourself from our mail list by notifying us by email, phone, or mail. Conditions of UseTexassoulhoney.com is owned and operated by Soul Honey. No material from Soul Honey. or any Web site owned, operated, licensed, or controlled by Soul Honey. may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. For purposes of these terms, the use of any such material on any other Web site or networked computer environment is prohibited. All site design, text graphics, interfaces, and the selection and arrangements thereof are 2014 Soul Honey. All rights reserved.

 

Do you ship internationally?

No, at this time we only ship in the United States.

 

Are all your products always in stock?

Due to the availability of the flowering season here in Texas, we have a large honey flow in the spring and a smaller honey flow in the fall. We are working to add more hives to our apiary. We try to keep as many honey products stocked at all times. We are also looking to add items as we discover new and excited products that use honey and/or beeswax in their makeup.

 

Are your hives chemically treated?

No we do not use chemicals in treating our hives. Our bee hives are top bar hives. We chose this design to best protect the bees from predators. This also keeps the bees healthy without using any chemicals.

 

How is the product packaged?

We package our products in a home kitchen and is not inspected by the Department of State Health Services or a local health department.

 

What can I do if my honey crystallizes?

Honey naturally crystallizes over time.  Place container in warm water to liquefy.

 

 

About our Classes & Policies
 
Do I have to purchase tickets in advance? Can I pay with cash?

Tickets must be purchased in advance, as we have limited capacity and classes often sell out quickly. To maximize your chances of getting the class you prefer, please book well in advance. Tickets can only be purchased with a Visa, MasterCard, or American Express. Cash is not accepted.

Are classes held in bad weather?

Classes are held in light to moderate rain but not in severe weather as the entire class takes place outside. In the event of inclement weather, we will use ponchos to protect both ourselves and the bees from getting wet. In cold and wet conditions class participants huddle close to the hives to keep out rain and cold, allowing them to take a quick look inside the hive without harming it. In the event we needed to cancel for severe weather, students would be allowed to reschedule to another class (subject to availability) or receive a credit for a future class.

Are the beekeeping classes appropriate for children?

Currently we only have classes for people 18 years or older. 

What if I am allergic to bee stings?

Please let us know if you or anyone in your group has a bee sting allergy when purchasing your tickets. As long as we know in advance, we can often accommodate the student's needs by having them stand further away from the hive than others. It is your responsibility to ensure you are properly prepared, so we encourage you to bring an Epi-pen prescribed by your doctor as we do not have one available.

Does the class take place indoors or outdoors?

Most of the class is indoors.  After in class instruction you will proceed outside to actually get into the Top-Bar Hive.

How should I dress for the class?

For everyone's safety, all students are required to adhere to our dress code recommendations in order to participate. Regardless of the weather, students must wear blue jeans or long pants, a long-sleeved shirt, boots or shoes that cover your ankle as well as a hat or bandana. If you do not have shoes that cover your ankles, you should wear at least two pairs of socks that cover your ankles. Participants that are not dressed appropriately will not be allowed to participate in class for their own safety.

What should I bring with me to class?

We recommend all students bring a couple of important things with them. All students should bring their signed Participant Agreement with them, which will be mailed to you before the class.

If a class is sold out can I get on a waiting list?

We do not provide a waiting list If a date is sold out please check our class calendar for available tickets on another available date. However, sometimes if a class is sold out, there may be a chance we will add an additional class.

Does this class have anything to offer an experienced beekeeper?

Yes, it can but keep in mind that the class is mostly designed to introduce new-bees to beekeeping, but offers indepth instruction onTop- Bar Hives, their advantages and how they differ from other types of hives.

How much standing will we do during the class?

About one half of the class is spent listening to the instructor, while during the other half we will be standing as we view the hive.

Is the class wheelchair accessible?

Those in wheelchairs or with limited mobility should be able to attend. Please keep in mind that students need to be able to travel approximately 100 yards across a grassy field of uneven terrain. If anyone has limited mobility and has further questions, please email me at soulhoney@pwhome.com

Who is the instructor?

                The instructor is the owner and operator of Soul Honey.  This class offers direct contact with an instruction that is not just a successful beekeeper, but an owner/operator of a successful bee keeping business.

Refund/Rescheduling Policy

Non-refundable, cannot be rescheduled.

Once purchased, tickets cannot be refunded and cannot be rescheduled because your space is being guaranteed at the event.